Who we are
Classic Trance Family is a community archive and online store for classic trance records, sets, memories and merchandise.
For privacy questions, data requests or order-related privacy queries, contact us at classictrancefamily@gmail.com.
What information we collect
We collect the information needed to run the archive and store. This can include your name, email address, delivery and billing details, account details, order details, payment status, customer service messages, and any information you choose to send through our track, set, scrapbook, merch idea, contact or feedback forms.
We also collect basic technical information such as IP address, browser type, device information, pages viewed, security logs and cookie preferences.
How we use your information
We use your information to process orders, take payment, arrange fulfilment and delivery, provide customer support, manage submissions to the archive, improve the website, keep the site secure, prevent fraud, meet legal and accounting requirements, and understand how the community uses the site.
If you opt in to marketing or analytics cookies, we may use those tools to measure performance, build advertising audiences, improve campaigns and understand which products or archive content are being viewed. You can change your cookie preferences through the cookie banner or consent settings on the site.
Payments, fulfilment and service providers
Payments are processed by third-party payment providers such as WooPayments, Stripe, PayPal, Google Pay or Apple Pay where available. We do not store full card details on this website.
We may share the information needed to complete an order with fulfilment, shipping, email, analytics, advertising, security, website hosting and store-management providers. This may include WooCommerce, Printful, Royal Mail or other delivery partners, Meta, Google, MailPoet, Jetpack, MonsterInsights and similar services used to operate the site.
Community submissions
When you submit a classic track, DJ set, memory, merch idea, contact message or feedback, we use the information you provide to review and respond to the submission. If a form gives you the option to show your name publicly, we will only show it where you have chosen that option or where you have otherwise clearly asked us to do so.
Cookies and embedded content
The site uses necessary cookies to keep the store, cart, checkout, security and account features working. We may also use optional analytics and marketing cookies, including tools connected to Meta, Google and other platforms, where consent is required and has been given.
Some pages include embedded content such as YouTube videos, music links, Discogs links or social media links. Embedded services may collect data in line with their own privacy policies when you interact with them.
How long we keep information
We keep order and payment records for as long as needed for customer service, accounting, tax, fraud prevention and legal reasons. Submission and contact records are kept for as long as needed to review, manage and evidence the archive or respond to the message. Technical and analytics data is kept according to the settings of the relevant service.
Your choices and rights
You can contact us to ask what personal information we hold about you, ask us to correct it, request deletion where appropriate, object to certain processing, or withdraw consent for optional cookies and marketing where applicable.
We may need to keep some information where required for orders, accounting, legal obligations, security or dispute handling.
Updates
We may update this privacy policy as the website, store, archive and services develop. The latest version will be published on this page.