Many Classic Trance Family clothing and accessory products are produced especially for each order. Because these items are made to order, we do not accept returns or exchanges simply because you changed your mind, selected the wrong size, or no longer want the item.
Damaged, defective or incorrect items
If your order arrives damaged, defective, misprinted or different from what you ordered, please contact us as soon as possible.
Please include your order number, a description of the problem, and clear photographs of the item, packaging and shipping label. Keep the item and all original packaging while we investigate. If the issue is confirmed, we will arrange an appropriate replacement or refund.
Sizing and change of mind
Please check the product description, fit information and size options carefully before ordering. Made-to-order products cannot normally be returned or exchanged for an incorrect size or change of mind unless required by applicable consumer law.
Vinyl and other stocked products
Do not open, use or return a stocked product without contacting us first. We will explain the available options based on the product, its condition and your location.
Cancellations and address problems
Orders enter production quickly, so cancellation or address changes are not guaranteed once fulfilment has started. Customers are responsible for checking their delivery address before payment. Additional postage may be required if an order is returned because the address was incorrect, incomplete or the parcel was unclaimed.
Before sending anything back
Please contact us and wait for return instructions. Do not send an item to the manufacturer, fulfilment partner or an address shown on the parcel unless we have authorised the return.
This policy does not limit any rights you may have under applicable consumer law.